Defining a Learnership

  • A Learnership is defined as a work-based route for learning and gaining qualifications. It includes both structured work experience (practical) and structured institutional learning (theory).
  • In other words, it includes both on-the- job and academic components. A Learnership is not the only way to gain a full NQF qualification; but does offer a very specific approach.

Purpose of Learnerships

Learnerships offer a delivery method in which education and training can become more responsive to the needs of employers, learners and the social and economic needs of South Africa in general.

Some of the labour markets issues that Learnerships seek to address are:

  • The decline in levels of employment in South Africa;
  • The unequal distribution of income;
  • Unequal access to education and training, and employment opportunities;
  • The effects of race, gender and geographical location on advancement; and
  • The skills shortage amongst the labour force.

Learnerships are thus viewed as a central mechanism for achieving transformation in the education and training system in South Africa.

Company Advantages of Running a Learnership

Some of the following advantages could be derived from engaging in Learnership programmes:

  • Well and appropriately skilled employment pool (existing employers and new entrants);
  • BBBEE points allocated under the Skills Development Segment
  • Financial benefits – (Learnership grants from SETA)
  • Tax Rebates
  • Productivity increase due to higher skilled workers
  • Creative and innovative workforce
  • A satisfied workforce and subsequent lower attrition rate

ICT Stream

Qualification ID: 67465

Duration: 12 Months

Delivery Methods: Full 3 Month Classroom delivery and Applicable workplace experience required

 

The purpose of this qualification is to build a foundational entry into the field of Computer Sciences and Information Technology, specifically into the field of Systems Support, covering basic knowledge needed for further study in the field of Systems Support at Higher Education Levels.

The qualification can be acquired in the traditional way of formal study as well as in the workplace, through learnerships. Acquiring the qualification through learnerships has the potential of addressing the problems of the past, where newly qualified people getting into the industry struggled to get employment, because they were required to have practical experience. The workplace experience can now be gained while acquiring the qualification through the various learnership schemes that are planning to use this qualification.

A Qualifying learner at this level will be a well-rounded entry-level Systems Support professional with a good fundamental knowledge of the Information Technology field, coupled with interpersonal and business skills, allowing for specialisation in one of the following Systems Support fields:

  • Hardware and Infrastructure Support for Personal Computers
  • Hardware and Infrastructure Support for Office Products
  • Data Communications and Networking

Communication & Contact Centre Stream

Qualification ID: 71490

Duration: 12 Months

Delivery Methods: RPL* 6 Day Classroom Based Contact Sessions and Applicable workplace evidence or Full 3 Month Classroom delivery and applicable workplace experience required

 

Any individual who are or wish to be involved in the Contact Centre industry, will have access to this qualification. It also serves as the entry qualification into Contact Centre operations and management. This qualification will be registered at NQF Level 2. Portability across both areas of specialisation is therefore ensured.
Learners working towards this qualification will find that the acquisition of competence in the unit standards, which make up the qualification, will add value to learner`s job. This qualification is intended to enhance the provision of entry level service within the Contact Centre Industry.

The National Qualification in Contact Centre Support: Level 2 is designed to meet the needs of those learners who enter the field of Contact Centres. Contact Centres have become key business tools – integral to the way organisations achieve their business objectives.
The Contact Centre National Certificate at NQF Level 2 will provide the broad knowledge and skills needed in the industry and to progress along a career path for learners who:

  • Were previously disadvantaged or who were unable to complete their schooling and were therefore denied access to Further Education and Training.
  • Have worked in Contact Centres for many years, but have no formal qualification in Contact Centre Support.
  • Wish to extend their range of skills and knowledge of the industry so that they can become competent workers in Contact Centres.

Qualification ID:

Duration: 12 Months

Delivery Methods: RPL* 6 Day Classroom Based Contact Sessions and Applicable workplace evidence or Full 3 Month Classroom delivery and applicable workplace experience required

 

This qualification is intended for persons who already work as Contact Centre and/or Business Process Outsourcing agents or who wish to join the contact centre and/or Business Process Outsourcing industry. The qualification provides an introduction to contact centre and/or Business Process Outsourcing operations. The qualification will equip learners with the underpinning knowledge and skills to be able to supply high quality customer service.

Learners will be provided with competencies to handle both inbound and outbound interactions/traffic, within different types of operations of contact centre and/or Business Process Outsourcing. The qualification develops skills in the use of various communication channels e.g. telephone, fax, email, internet, intranet, multifunction devices, webchat, SMS and letters. The qualification also develops skills in dealing with walk-in clients. The qualification will also provide learning opportunities in the knowledge and skills required to perform back office processes and tasks. Learners will have the opportunity to learn, develop and practice the skills required to make an effective contribution in a general contact centre and/or Business Process Outsourcing environment.

The qualification is the first in a learning pathway for people working in the call centre and/or BPO environments.
Learners accessing this qualification will be able to work in call centres involving marketing, account management, sales, hospitality, tourism, emergency services, retail, telecommunications, financial services, credit control, etc. The qualification covers the foundational areas of the contact centre and/or Business Process Outsourcing agent’s role in the workplace.

On achieving this qualification the learner will be competent in:

  • Providing effective customer service in a contact centre and/or Business Process Outsourcing industry.
  • Using communication technology in a contact centre.
  • Capturing data to track interactions.
  • Working effectively as a team member in a group

Office Administration Stream

Qualification ID: 67465

Duration: 12 Months

Delivery Methods: RPL* 6 Day Classroom Based Contact Sessions and Applicable workplace evidence or Full 3 Month Classroom delivery and applicable workplace experience required

 

The National Certificate for Business Administration is designed to meet the needs of the individuals who are involved in the Administration function within any industry or non-commercial venture/ organisation.

This Learnership consists of 6 main objective modules,these 6 modules are:

  • Team Management
  • Managing Reception
  • Events Management
  • Business Numeracy
  • Office Management
  • Business Communication

 

On achieving this qualification, the learners will have proven that they are able to:

 

  • Gather and report information
  • Utilise technology to produce information
  • Coordinate meetings, minor events and travel arrangements
  • Plan, monitor and control with an information system
  • Maintain an event booking system
  • Participate in meetings and process documents and communications related thereto
  • Plan and conduct basic research in an office environment
  • Set personal goals
  • Function in a team and overall business environment
  • Demonstrate an understanding of employment relations

The structure of this Unit Standard-based Qualification makes the Recognition of Prior Learning possible. If the learner is able to demonstrate competence in the knowledge, skills, values and attitudes implicit in this qualification the appropriate credits should be assigned to the learner. Recognition of Prior Learning will be done by means of Integrated Assessments.

Qualification ID: 61595

Duration: 12 Months

Delivery Methods: RPL* 6 Day Classroom Based Contact Sessions and Applicable workplace evidence or Full 3 Month Classroom delivery and applicable workplace experience required

 

This Qualification is for any individual who is or wishes to be involved in the Administration function within any industry, or non-commercial venture/organization.  It is also the building block to advance the learner into the National Certificate in Business Administration Services: NQF Level 5.

The Core Component of the Qualification offers the learner knowledge and skills in the Management of Records, Comprehension of written and verbal texts, Business Writing, Problem Solving, Ethics, Cultural Awareness, Self-Management and Self Development, Project Teamwork and Business Policies and Procedures.  The Qualification through its Elective Component enables the learner to specialize in areas of Administration such as Reception, Executive Administration, Financial Literacy, Relationship Management, Legal Knowledge, Communication, Project Administration and Support, Call Centre Administration and Human Resources.
Learners working towards this Qualification will find that the acquisition of competence in the Unit Standards, which make up the Qualification, will add value to their jobs.  This Qualification is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors.  The Qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the Administration field of learning, through building day-to-day Administration skills as well as general operational competencies.  It will provide the broad knowledge, skills and values needed in the Administration field for all business and non-commercial sectors and will facilitate access to, and mobility and progression within, education and training.

Qualifying learners could follow a career in:

 

  • Secretarial services
  • Reception services
  • Switchboard operations
  • Financial Administration
  • Banking Administration
  • Personal/executive assistant services
  • Technical assistance
  • Typing
  • Data capturing
  • Systems administration
  • Human Resources administration
  • Basic Contracts Administration
  • Legal Secretarial services
  • Reception supervision
  • Change administration and management
  • Relationship management
  • Project coordination

Supervisory & Management Stream

Qualification ID: 57712

Duration: 12 Months

Delivery Methods: RPL* 7 Day Classroom Based Contact Sessions and Applicable workplace evidence or Full 3 Month Classroom delivery and applicable workplace experience required

 

This qualification is intended for junior managers of small organisations, junior managers of business units in medium and large organisations, or those aspiring to these positions. Junior managers include team leaders, supervisors, foremen and section heads.

The focus of this qualification has been designed to enable learners to be competent in a range of knowledge, skills, attitudes and values including:

  • Gathering and analysing information.
  • Analysing events that impact on a business and its competitive environment.
  • Complying with organisational standards.
  • Motivating an individual or team.
  • Negotiating in a work situation.
  • Understanding the role of business strategy as it applies to junior management.
  • Managing the budget within a specific area of responsibility.
  • Applying management principles and practices within a specific area of responsibility.
  • Managing work unit performance to achieve goals.
  • Behaving ethically and promoting ethical behaviour in a work situation.
  • Demonstrating understanding of the consequences in a work unit of HIV/AIDS.

The learners who achieve this qualification will be able to demonstrate competencies in management relating to Planning, Organising, Leading, Controlling and Ethics. Overall, this qualification will ensure that learners are capable of:

  • Developing plans to achieve defined objectives.
  • Organising resources in accordance with a developed plan.
  • Leading a team to work co-operatively to achieve objectives.
  • Monitoring performance to ensure compliance to a plan.
  • Making decisions based on a code of ethics.

Qualification ID: 59201

Duration: 12 Months

Delivery Methods: RPL* 7 Day Classroom Based Contact Sessions and Applicable workplace evidence required

A person acquiring this qualification will be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen. The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values including:

  • Initiating, developing, implementing and evaluating operational strategies, projects and action plans, and where appropriate, recommending change within teams and/or the unit so as to improve the effectiveness of the unit.
  • Monitoring and measuring performance and applying continuous or innovative improvement interventions in the unit in order to attain its desired outcomes, including customer satisfaction, and thereby contributing towards the achievement of the objectives and vision of the entity.
  • Leading a team of first line managers, by capitalising on the talents of team members and promoting synergistic interaction between individuals and teams, to enhance individual, team and unit effectiveness in order to achieve the goals of the entity.
  • Building relationships using communication processes both vertically and horizontally within the unit, with superiors and with stakeholders across the value chain to ensure the achievement of intended outcomes.
  • Applying the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks in order to ensure the effectiveness and sustainability of the unit.
  • Enhancing the development of teams and team members through facilitating the acquisition of skills, coaching, providing career direction, and capitalising on diversity in the unit.The skills, knowledge and understanding demonstrated within this qualification are essential for the creation of a talent pool of experienced and effective middle managers that represents the demographics of the South African society. This qualification will create a leadership cadre for the South African society throughout multiple industries and sectors both private and public.

DELIVERY METHODS

*What is RPLRecognition of Prior Learning is the acknowledgment of skills and knowledge obtained through learning achieved outside the formal education and training system and includes work and life experience as well as paid and volunteer work.

RPL recognises any prior knowledge and experience and measures it against the exit level outcomes of the qualification in which candidates are enrolled onto.  The candidate may not need to complete all of a training program if she or he already possesses some of the competencies taught in the program and meet the minimal entry requirements.

 Full 12 Month: A full 12 Month Learnership delivery method is comprised of 30% theoretical training  and 70% practical training experience component in order to obtain the respective qualification. Both Theoretical (3 Months Classroom training) and workplace (9 Months practical workplace experience & evidence) exit level outcome competencies’ are to be assessed and moderator and allocated against the qualifications’ set credit structure in order for the respective learner to be found competent.